Your Terms and Conditions of Use
This website is operated by Danika S.r.l. società a socio unico, with registered office at Via Rosta 5, Turin (TO), Italy, VAT No. IT12655510019, REA TO1306478 Cap. Soc. Euro 90.000 i.v., operating under the trade name “SRT Factory”.
For the purposes of this contract, the seller is Danika S.r.l.
In the remainder of this document, Danika S.r.l. may also be referred to as “SRT Factory”.
General Terms and Conditions of Sale
1) Acceptance of the General Terms and Conditions of Sale
1a) The contract between Danika S.r.l. (operating under the trade name SRT Factory, hereinafter “SRT Factory”) and the Customer shall be deemed concluded upon SRT Factory’s acceptance, even partial, of the order, according to the procedures described in sections 2b, 3a and 3b. By placing an order through any of the available methods, the Customer declares that they have read all information provided during the purchase procedure and fully accept the general terms and payment conditions set out below.
1b) If the Customer is a consumer (i.e., a natural person purchasing goods for purposes not related to their professional activity), once the online purchase procedure is completed, they shall print or save an electronic copy and keep these general terms and conditions of sale.
1c) SRT Factory shall not be liable for indirect or consequential damages arising from the non-acceptance or non-fulfilment of the order, except in cases of wilful misconduct or gross negligence, and without prejudice to the consumer’s mandatory rights under applicable law.
1d) Products sold on the SRT Factory website may be designed, assembled, or manufactured in different countries, both within and outside the European Union. Some products may be developed by the SRT Factory brand and manufactured by third-party suppliers. In the absence of a specific indication of origin in the product page, the Customer acknowledges that the product may originate from different countries (EU or non-EU) and/or may be made of components sourced from multiple countries.
2) How to Purchase
2a) The Customer may order only the products listed in SRT Factory’s online catalog at the time the order is submitted and available online on the website, as described in the relevant product information pages. It is understood that the image accompanying a product description may not perfectly represent its features and may differ in color, size, or in the accessories shown.
2b) Correct receipt of the order is confirmed by SRT Factory by email sent to the email address provided by the Customer. This email is automatically generated by the system and cannot be considered acceptance of the order, but only confirmation of its receipt.
2c) This confirmation message will include the date and time the order was placed and a “Customer Order Number”, to be used in any further communication with SRT Factory. The message contains all data entered by the Customer, who undertakes to verify its accuracy and to communicate any corrections as described in this document.
The order confirmation is sent by email upon receipt of the order. Any shipping-related communications are sent when the order is handed over to the courier.
3) Payment Methods
3a) PayPal and credit cards.
4) Supplied Items
4a) SRT Factory accepts orders with worldwide delivery via express couriers selected based on the destination.
4b) For each order, SRT Factory issues an invoice or receipt for the goods, attaching it to the packing slip. The information provided by the Customer will be used for invoicing purposes. No changes to the invoice will be possible after it has been issued. It is not possible to obtain separate invoices for individual products within the same order.
4c) Delivery costs are borne by the Customer and are explicitly shown at the time of the order. Payment for the goods by the Customer will be made using the method chosen at the time of ordering. Nothing more is due from the Customer beyond the total order amount, unless otherwise agreed and confirmed by the Customer (e.g., adding products to the order).
4d) SRT Factory shall not be held responsible for delivery delays due to causes beyond its control, without prejudice to consumer rights under applicable law.
4e) Unless otherwise indicated by our customer service, delivery is intended at street level. Upon delivery by the courier, the Customer must check:
The number of packages delivered matches the number indicated in the accompanying document;
The identity and quality of the products, if indicated on the packaging, matches what is stated on the invoice;
The invoice, contained in the envelope attached to the outside of one of the packages (to be removed and kept);
Any discrepancy in the number of packages or any issue such as loss or damage must be immediately reported to the carrier; the goods must be accepted, if accepted, with written reservation. Once the delivery slip is signed, the Customer may not raise any claim regarding the external condition of the goods.
If you collect the goods from our warehouse, at the time of collection you may verify the correctness and integrity of the product before payment.
5) Cancellation, Withdrawal and Refunds
5a) The Customer may cancel the order until it has been shipped; thereafter, once received and, if applicable, paid (cash on delivery), the Customer may withdraw in the prescribed manner.
5b) All distance purchases made by phone or correspondence, as they occur outside business premises, are subject to the buyer’s right of withdrawal. The right of withdrawal applies to end-user consumers (natural persons acting for purposes unrelated to their business activity) within 14 days of receiving the order. It does not apply to professional customers (those purchasing for work/business purposes).
5c) The right of withdrawal applies to all unused products returned in their original packaging. It does not apply to the supply of made-to-measure or clearly personalized goods, or goods which by their nature cannot be returned or are likely to deteriorate or expire rapidly.
5d) The intention to withdraw, in accordance with the law, must be communicated via email or form to the address indicated on this website or within this page.
5e) Return shipments without a copy of the withdrawal request, sent cash on delivery, or with costs charged to us, will not be accepted.
5f) In the event of a correctly exercised withdrawal, SRT Factory will issue a refund within 14 days from receipt of the returned goods (or from proof of return shipment), excluding the initial shipping costs, except where otherwise required by law.
For returns from non-EU countries, any duties, taxes and customs re-entry costs shall be borne by the Customer.
Refunds for orders paid via PayPal are issued exclusively using the same payment method.
5g) In promotional sales where the purchase of one good is combined with another product sold at a symbolic price or given free of charge, the right of withdrawal must be exercised by returning both purchased goods, due to the accessory link between the bundled item and the main product. In promotions involving two or more goods to which a special price/discount applies as a result of a combined purchase, the right of withdrawal applies to all goods included in the promotion.
6) Privacy and Cookies
This notice describes how this Website collects, uses and protects Users’ Personal Data, as well as the use of cookies and tracking tools.
6.1 Data Controller
The Data Controller is:
Danika S.r.l. (VAT No. IT12655510019)
Registered office: Via Rosta 5, 10143 Turin (TO), Italy
Contact email: info@srtfactory.com
Danika S.r.l. operates under the trade name “SRT Factory”.
6.2 Types of data processed
Depending on how the Site and its services are used, the following data may be processed, by way of example:
Identification and contact data: first name, last name, email, phone number;
Registration and account data (if the user creates an account): credentials and data necessary to manage the account;
Billing and shipping data: address, city, postal code, province/state, country, street number; any tax data required for invoicing;
Payment data: the Site does not store full card details; payments are handled by third-party providers (e.g., PayPal/Stripe/other PSPs) under their policies;
Usage and browsing data: IP address, online identifiers, technical logs, device/browser information, pages visited, navigation events;
Cookies and similar technologies: necessary, preferences, statistics, marketing/remarketing (if enabled and with consent where required);
Data provided by the user: content submitted via forms, email or support chat (e.g., messages, requests, attachments).
If certain data is necessary to provide a service (e.g., to complete an order), failure to provide it may prevent the service from being performed.
6.3 Purposes of processing
Personal Data may be processed for:
Contract performance and order management (purchase, payment, shipping, returns, after-sales support);
User account management (registration, authentication, restricted area);
Legal and tax compliance (invoicing, accounting obligations, dispute management);
Support and communications (responding to requests via forms/email/chat, ticket handling);
Security, fraud/abuse prevention, protection of the Controller’s rights (e.g., security logs, anti-fraud measures);
Statistics and analysis on Site usage (e.g., analytics), including via third parties, under applicable consent rules;
Marketing and remarketing (e.g., newsletters, personalized ads, retargeting), only if enabled and where consent is required.
6.4 Legal basis for processing
Processing is carried out when one of the following legal bases applies (Art. 6 GDPR):
Performance of a contract or pre-contractual measures (e.g., order management, account, requests);
Legal obligation (e.g., tax and accounting obligations);
Legitimate interest of the Controller (e.g., site security, fraud prevention, legal protection, service improvement), within permitted limits;
User consent, where required (e.g., non-essential cookies, marketing, profiling/remarketing, newsletters, etc.).
6.5 Processing methods and security measures
Data is processed using IT and/or telematic tools, with appropriate security measures to prevent unauthorized access, disclosure, alteration or destruction.
6.6 Data recipients
Data may be disclosed to:
authorized personnel of the Controller (administration, sales, support, IT);
external providers performing services for the Site (e.g., hosting, e-commerce platform, payments, shipping/couriers, email marketing, helpdesk, live chat, analytics, anti-spam tools), appointed where necessary as Data Processors under Art. 28 GDPR;
competent authorities, where required by law.
An updated list of Data Processors can be requested by contacting the Controller.
6.7 Cookies and tracking tools
This Site uses cookies and similar technologies to:
ensure the Site works properly (necessary cookies);
store preferences (functional cookies);
analyze Site usage (analytics cookies, including third-party cookies);
marketing/remarketing and profiling activities (marketing cookies, if enabled).
Where required by law, non-essential cookies are installed only after consent via a banner/cookie manager.
For details on types, duration and management of cookies, please refer to the Cookie Policy (if available) and banner settings.
Avoid phrases such as “By continuing to browse you accept cookies”: this is not a valid consent method for non-essential cookies.
6.8 Transfers to countries outside the EEA
Some providers may process data outside the European Economic Area. In such cases, transfers take place in compliance with the GDPR, for example through:
applicable adequacy decisions; and/or
Standard Contractual Clauses (SCCs) and, where necessary, supplementary measures.
6.9 Data retention
Data is stored for the time necessary for the purposes for which it is collected, in particular:
order and invoicing data: for the periods required by civil and tax laws;
account data: as long as the account remains active, subject to legal obligations or protection needs;
support data: as long as necessary to handle the request and for any protection needs;
consent-based data: until consent is withdrawn or deletion is requested, where applicable;
technical and security logs: for limited and proportionate periods.
6.10 Users’ rights
Users may exercise the rights provided by Articles 15–22 GDPR, including:
access;
rectification and updating;
erasure (within the applicable limits);
restriction of processing;
data portability (where applicable);
objection to processing (especially for direct marketing);
withdrawal of consent (without affecting the lawfulness of previous processing).
Requests may be sent to: info@srtfactory.com.
Users may also lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali).
6.11 Changes to this notice
The Controller may update this notice. Users are encouraged to periodically review the page. The updated version is effective from the publication date.
7) Warranty
7a) All products sold by SRT Factory are covered by the manufacturer’s commercial warranty and by a 24-month legal warranty for lack of conformity. To benefit from the warranty, the Customer must keep the invoice.
7b) The manufacturer’s commercial warranty is provided according to the terms described on the website or in the documentation included in the product packaging. If, following verification by an Authorized Service Center, the defect is not covered by the warranty, any verification, restoration and transport costs may be charged to the Customer.
7c) The 24-month warranty applies to products with a lack of conformity, provided the product is used correctly, in accordance with its intended purpose and with the instructions in the accompanying technical documentation. This warranty applies to private consumption (natural persons purchasing goods for purposes not related to their profession). In the event of lack of conformity, SRT Factory will restore conformity, at no cost to the Customer, through repair/replacement or price reduction, up to termination of the contract.
7d) The legal warranty of conformity is borne by the seller and is managed by SRT Factory in accordance with applicable European and national laws. Any manufacturer’s commercial warranties are additional and do not replace the legal warranty.
7e) If, for any reason, SRT Factory is unable to provide its customers with a product under warranty (repaired or replaced), SRT Factory may, at its discretion, refund the amount paid or replace it with a product of equal or superior characteristics.
7f) No damages may be claimed from SRT Factory for any delays in carrying out repairs or replacements.
7g) Where warranty application requires the product to be returned, the Customer must contact SRT Factory; an operator will provide all necessary instructions. At the time of the call, please have the legal proof of purchase (invoice, warranty certificate) issued by SRT Factory available. SRT Factory reserves the right not to provide assistance in the absence of a receipt or warranty certificate. Goods must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessories: manuals, cables, etc.); to limit damage to the original packaging, we recommend placing it inside a second box or packaging used for the outbound shipment. In all cases, avoid applying labels or adhesive tape directly to the product’s original packaging.
7h) Any work carried out by personnel not authorized by SRT Factory will immediately void the warranty.
7l) Warranty service does not extend the duration of the warranty period.
7m) The warranty is void where the product failure is caused by improper use, installation, servicing, maintenance or repairs carried out by technicians not authorized by SRT Factory.
8) Approval / Road Legality
8a) Except for products described as “homologated” and/or “street legal”, products sold by SRT Factory are not approved for use on public roads and are intended only for sporting use, track events or closed circuits, fairs and exhibitions. Any homologation is limited to countries within the European Union.
9) LIMITATION OF LIABILITY
9a) Information on this website: we strive to keep this website as up to date as possible. However, due to the nature of the products and the continuous efforts by manufacturers to achieve ever higher quality standards, we cannot guarantee that the information and images effectively describe the products in the best way. Although prices, descriptions, images, applications and all information on this website are correct, they may contain errors, inaccuracies or publishing mistakes, and may be updated at any time without SRT Factory being held liable.
9b) In case of an obvious pricing error, we reserve the right to cancel the order and issue a refund with prompt communication.
9c) SRT Factory cannot be held liable to anyone for any special, indirect or consequential damages, delays, loss of profits, associated with this material. Product applications are suggested by the individual manufacturers; we do not guarantee correspondence with original parts.
Riding a modified motorcycle can be dangerous for yourself and others. SRT Factory cannot be held liable for direct or indirect damages, accidents, injuries or any other event arising from the use of products sold on this website.
The use of products not intended for road use may violate local laws. The Customer is responsible for verifying compliance with the laws of their country. SRT Factory discourages the use of non-road-legal products outside of sporting events, tracks, closed circuits, fairs and exhibitions.
9d) Product compatibility may not match; the original component may differ in parts, and installation may require modifications.
All installation costs, motorcycle downtime, replacement costs and mechanical work cannot be charged to SRT Factory or to Danika S.r.l.
10) Applicable Law
10) The sales contract between the Customer and SRT Factory is concluded and governed by the laws of the European Union.
For professional customers (B2B), the Court of Turin shall have exclusive jurisdiction.
For consumers (B2C), territorial jurisdiction is determined according to applicable consumer protection laws.
For any communication:
Danika S.r.l.
VAT No. IT12655510019 – Tax Code 12655510019
REA TO1306478
Via Rosta 5, Turin (TO), Italy
PEC: danikasrl@pec.cloud